Refunds & Cancellations

Last updated September 2026

Tea tastings

Booking a tea tasting takes a $25 deposit. It comes off the price of your tasting — it is not an extra charge.

• Cancel at least 48 hours before your tasting and the deposit is refunded in full, automatically, to the card you paid with.
• Cancel within 48 hours and the deposit is kept. We set aside the time and travel for you, and that close to the day we can rarely fill it.

Cancel using the link in your confirmation email or calendar entry, or look your booking up on the find your reservation page. Refunds usually appear within a few business days, depending on your bank.

If we cancel — weather, illness, anything on our side — you get the full deposit back regardless of timing, and we'll offer you another date.

Running late? Call us on (732) 419-8838. We'll wait where we can, though a late start may mean a shorter tasting.

Loose-leaf tea and other goods

Tea is a food product, so we can only accept returns on items that are unopened and with their seal intact, within 30 days of delivery. Once a pouch is opened we can't resell it, and we'd rather say so plainly than take it back and destroy it.

Return postage is yours unless the item arrived damaged, incorrect, or we made a mistake — in which case we cover it. Get in touch before sending anything back so we can tell you where.

If something arrives damaged or wrong

Tell us within 7 days of delivery and we'll replace it or refund it, whichever you prefer. A photo helps but isn't required. This applies whether or not the seal is broken — opening a package to discover it's the wrong tea is not your fault.

Orders you collect

Pickup orders can be cancelled for a full refund any time before we start preparing them. Once prepared, food and drink can't be refunded — but talk to us, because we'd usually rather sort it out than argue about it.

How refunds are paid

Always to the original card, through Square. We can't refund to a different card or pay out in cash, and we never hold your card details ourselves — Square does.

Questions

Email Howtea@makustea.com or call (732) 419-8838. If you think something here has been applied unfairly, say so — these rules exist to be predictable, not to win arguments.